Consultation and Design

The planning of food service facilities has become very complex and successful design can only be realized when all phases of the operation have been planned and evaluated.

The best food service projects are a combination of right sized, functional back of house, coupled with attractive and inviting public areas.

LEN believes that creative design involves
the client throughout.  It is only through understanding the clients needs that successful solutions are found.

 

 

Franchise Development

LEN provides the finest professional service for developing a franchise organization in today’s highly competitive market.

Our services include, but are not limited to:

• Concept feasibility analysis
• Strategic planning
• Market studies and business plans
• Roll-out strategies
• Systems review
• Market plans
• Franchisee training programs & manuals
• Consultation with solicitors
• Site criteria and site analysis
• Development of operation and procedure manuals
• Selection or design and implementation of management information systems
• Local store marketing manuals

Litigation Support

LEN provides litigation support services to the food service, franchise and hospitality industries.

Our services include, but are not limited to:

• Professional advice which can assist in determining fair conflict resolution
• Work-out and restructuring strategies for marginal operations
• Complete evaluations of independent, multi-national and franchise companies
• Assessment of market and business opportunities for the restaurant and food service sectors
• Providing franchisees with professional support in the day-to-day dealings with their franchiser
• Providing franchisers with assistance in developing and updating services for franchisees
• Provision of expert reports
• Provision of expert court representation

Dynamic Guest Services

LEN has developed a dynamic guest service program specifically geared toward the restaurant, food service and hospitality industries. In our mountain resort application for example, we focus on you and your guests from the parking lot to the top of the mountain, from the ticket window to the retail shops, from loading a chair to connecting in a lesson – we know how to define, train and deliver excellence in your service.

What you get from LEN is clear and effective assistance and delivery in the definition of service excellence for your operation. We design and co-create affordable training with you and your management team. We then implement a training program and transfer its ownership to your team so that they can deliver training as excellent as the product you will ultimately provide your guest! If you prefer, we can train your trainers in the delivery of service excellence!

In the process of delivering service excellence to you and hence to your guests, we provide:

• Facilitation, definition and execution of your goals
• Assessment of current service levels
• Recommendations for enhanced service possibilities
• Training design facilitation
• Training trainers
• Defining trackable/measurable service guidelines
• Delivery of the Art & Science of Service
• Ongoing coaching to your service providers and supervisors

The outcome of our work with you is effective because we focus on the guest impact from every perspective.

Market research involves trade area and competitor analysis, on-site observations, business and financial data analysis, focus group discussions with stakeholders, open forum meetings, personal interviews, random interviews with customers and non-customers, informal discussions with your management and staff, opinion surveys, and internet research.  

Support Services

LEN has one of the leading food service practices in the World.

Our services to new and existing restaurants includes, but is not limited to:

• Market studies and financial projections
• Site selection & lease negotiation
• Marketing, advertising and public relations management
• Staff training and management programs
• Menu layout
• Recipe development
• Internal control systems

Both external and internal factors affecting your organization's future are considered in our analysis and recommendations.

External factors
International, National, State and local trends
Industry trends
Recent industry facility development
Local market conditions
Competition SWOT analysis
Host organization influence and strategy

Location and site analysis
Vehicle and pedestrian traffic patterns
Non-customer profiles
Internal factors
Customer demographics
Target customer profiles
Business financial results
Customer perceptions and opinions
Employee perceptions and opinions
Other stakeholder perceptions and opinions
SWOT analysis of your business
Product and service quality
Menu Evaluation

Network Implementation

LEN can help make sure you're getting the right tools and technology to match your business requirements and objectives. We'll meet with you to fully understand your situation, budget, desires, time lines, and expectations. We'll even create and apply our services to prepare estimates on hardware, software, and services to give you an idea of what you're spending for what you're getting before you take that next step.